SHIPPING & RETURNS
Shipping Information
Welcome to Veene Healthy Hair's shipping information section. We are dedicated to providing you with a seamless shopping experience, which includes reliable shipping methods, secure packaging, and transparent costs. We believe in building trust and loyalty by ensuring that your orders are delivered in a timely and efficient manner.
Our commitment to customer satisfaction extends to our shipping process, and we strive to keep you informed every step of the way. Whether it's tracking your order or understanding our delivery timelines, we are here to make your experience smooth and worry-free.
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Processing Time: All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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Shipping Time: Once shipped, most orders arrive within 3–7 business days depending on your location.
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Shipping Rates: Standard shipping rates are calculated at checkout based on your order total and delivery address.
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Tracking: You will receive a tracking number via email once your order has shipped.
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Delays: Please note that unexpected carrier delays or weather conditions may affect delivery times.
Return & Exchange Information
At Veene Healthy Hair, we want you to shop with confidence, knowing that your satisfaction is our top priority. Our return and exchange policy is designed to provide you with peace of mind, offering a straightforward process in case you've had a change of heart or are dissatisfied with a product.
We believe that transparency and fairness are essential in every interaction. Therefore, we are committed to making the return or exchange process as seamless as possible, ensuring that you can continue to trust in the quality and service that Veene Healthy Hair stands for.
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Because of the nature of our hair care products, we prioritize the health and safety of our customers. For this reason:
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All sales are final — we do not accept returns or exchanges once a product has been opened or used.
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If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at [your email address] with your order number and a photo of the item. We will gladly replace or refund your order.
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Refunds (if approved) will be processed back to your original payment method within 5–7 business days.